Last week I met with a CEO, Mike, who asked for help with one of his senior managers. The manager, Henry, was a new hire, had an impressive resume and by all accounts was performing well in his new role. When I sat down with Mike, he complained that Henry had ‘Pollyanna Syndrome.’ Mike said, … Continue reading The Power of Perspective
The Impact of Avoidance on a Company. Denial. And no, I’m not talking about the river in Egypt. The word denial tends to bring to mind personal issues. Yet, denial is alive and well in the workplace. Chances are denial brought its good friend avoidance and they could be camping out in offices and cubicles … Continue reading Are You a Management Ostrich?
Three Tips to Define Your Target Market. A few weeks ago, I met with a prospect, who wanted consulting to increase sales. “Bill” ran a boutique service business, which had grown from one (him) to a staff of 35. His company had solid infrastructure and delivered a quality service to clients. As we started to … Continue reading Who is Your Client?
Overwhelm. Margarita Tartakovsky describes it as “the feeling as if a 20 foot wave is crashing into you. Repeatedly.” As business leaders, most of us have been overwhelmed one time or another - feeling as if there is too much to do and not enough hours in the day to get it all accomplished. Recently, … Continue reading Managing Overwhelm at Work
The Impact of Avoiding Responsibility. Yesterday, I received an interesting bill - an invoice from my dermatologist for services rendered FOUR years ago. Yes, that’s right FOUR YEARS AGO. Moreover, half of the bill was for services I never received. After I got over the supreme annoyance (to put it mildly), I called the doctor’s … Continue reading The Business of Blame