The Business of Blame

Blame GameThe Impact of Avoiding Responsibility.

Yesterday, I received an interesting bill – an invoice from my dermatologist for services rendered FOUR years ago. Yes, that’s right FOUR YEARS AGO. Moreover, half of the bill was for services I never received.

After I got over the supreme annoyance (to put it mildly), I called the doctor’s third party billing service. Thankfully, I was connected to “Jack” – a person with a sense of humor. As soon as I gave him the practice name, he said “Oh, yes. I already know why you’re calling. I’m supposed to read this statement to you from the practice.” Then in his best radio announcer voice, he read: “During an audit, Dermatology Consultants uncovered an error in which the billing system was not generating invoices for amounts under $20. We have resolved the issue.”

He continued, “I’m going to go out on a limb and guess that doesn’t answer your question.” When I said no, he laughed and said, “Yeah, it didn’t help the 70 people that already called today either…“ Continue reading