Managers Behaving Badly

We See And Hear You...Even When You Think We Aren’t Listening. Last week, I needed to overnight a client some documents.  So, I ventured to my local FedEx Kinkos.  Little did I know that I was walking into a live management demonstration for “How to alienate staff, drive away customers and tank profits.” First, the … Continue reading Managers Behaving Badly

The Office Jerk

Why Don't Difficult People Have Their Own Training?!? A few weeks ago, I was leading a program on "Managing Difficult Behaviors in the Workplace" for a team of executives. At one point, one of the executives asked – “Why don’t difficult people have their own workshop?”  The room had a good laugh and then we … Continue reading The Office Jerk