The Power of Purpose

What’s the use in running if you’re on the wrong road? A few years ago, I was hired by a company (let’s call it “Acme”) to improve profitability.  At the start of any project, my colleagues and I always do a Discovery Process, where we split up and interview people at all levels in the … Continue reading The Power of Purpose

Managers Behaving Badly

We See And Hear You...Even When You Think We Aren’t Listening. Last week, I needed to overnight a client some documents.  So, I ventured to my local FedEx Kinkos.  Little did I know that I was walking into a live management demonstration for “How to alienate staff, drive away customers and tank profits.” First, the … Continue reading Managers Behaving Badly