Do Clients Know More About Your Business Than You?

What do You Know about Your Business? A few weeks ago, I stood at an airline check-in counter attempting to check a bag.   Attempting is the keyword, as the gate agent was trying to charge me for the aforementioned bag.  As a high-level frequent flier, I knew that there was no charge for my bag.  … Continue reading Do Clients Know More About Your Business Than You?