Who is Your Client?

Three Tips to Define Your Target Market. A few weeks ago, I met with a prospect, who wanted consulting to increase sales.  “Bill” ran a boutique service business, which had grown from one (him) to a staff of 35.  His company had solid infrastructure and delivered a quality service to clients.  As we started to … Continue reading Who is Your Client?

Managing Overwhelm at Work

Overwhelm.  Margarita Tartakovsky describes it as “the feeling as if a 20 foot wave is crashing into you.  Repeatedly.”  As business leaders, most of us have been overwhelmed one time or another - feeling as if there is too much to do and not enough hours in the day to get it all accomplished. Recently, … Continue reading Managing Overwhelm at Work

The Business of Blame

The Impact of Avoiding Responsibility. Yesterday, I received an interesting bill - an invoice from my dermatologist for services rendered FOUR years ago. Yes, that’s right FOUR YEARS AGO. Moreover, half of the bill was for services I never received. After I got over the supreme annoyance (to put it mildly), I called the doctor’s … Continue reading The Business of Blame

The Making of Leaders

 How Failure Teaches Leaders What Can’t Be Taught. On Saturday, I had the honor of speaking at the Marin Teen Girl Conference. Presented by the Marin Women's Commission, it’s a conference for teens designed by teens to “a safe forum for Marin’s teenage girls to explore their place in the world, gain skills to create … Continue reading The Making of Leaders

Does One Bad Apple Spoil the Team?

The Impact of Bad Behavior on a  Team. The old adage goes “one bad apple spoils the barrel.” In our line of work, we see the best and worst of business and human behavior.  Recently, I was working with a company that reminded me of the old bad apple adage and got me wondering – … Continue reading Does One Bad Apple Spoil the Team?