We See And Hear You...Even When You Think We Aren’t Listening. Last week, I needed to overnight a client some documents. So, I ventured to my local FedEx Kinkos. Little did I know that I was walking into a live management demonstration for “How to alienate staff, drive away customers and tank profits.” First, the … Continue reading Managers Behaving Badly
The Impact of Bad Behavior on a Team. The old adage goes “one bad apple spoils the barrel.” In our line of work, we see the best and worst of business and human behavior. Recently, I was working with a company that reminded me of the old bad apple adage and got me wondering – … Continue reading Does One Bad Apple Spoil the Team?